F.A.Q

1. Comment fait-on pour réserver un voyage avec Frenzy Tours?

Après avoir choisi votre destination et votre date de départ, vous pouvez faire une réservation en ligne sur notre site web, par téléphone (514.285.2777 ou 1.866.394.8465) ou à notre bureau. Durant la semaine précédent le départ, vous recevrez un appel de Frenzy Tours pour confirmer votre départ de Laval ou Montréal et le numéro de votre autocar.


2. Quels modes de paiement sont admissibles?

  • On line: credit card (Visa or Mastercard)
  • At the office: credit card (Visa or Mastercard), banking-machine card, check (at least two weeks before departure) or cash
  • By telephone: credit card (Visa or Mastercard)
  • By mail: check (at least two weeks before departure)

3. Pourquoi y a-t-il un supplément lorsqu’un forfait inclut un jour férié?

During holiday weekends (Easter, Victoria Day, Labor Day, Thanksgiving and New Year's Day), demand is high therefore the hotels and bus companies charge higher rates, which in turn obliges us to increase our rates.


4. Est-ce que vous devez vous procurer une assurance voyage?

Since the Quebec health insurance plan does not fully cover the medical expenses outside of Quebec, Frenzy Tours strongly recommends to all its customers to purchase, at the very least, medical travel insurance. We offer a medical travel insurance and/or cancellation with Blue Cross. You can purchase it at the office, by telephone or click on Blue Cross insurance.


5. A quoi sert le formulaire d'inscription?

The registration form explains the terms and conditions of the trip and may be used by the accompanying guide in case of an emergency. The registration form must be fully filled out and signed by each and every person, and handed to the accompanying guide upon boarding the bus.


6. Combien de temps avant le départ devez-vous vous présenter?

Always present yourself at least 15 minutes before your departure. To know the exact address of the pick-up location please consult the ‘contact us’ page on our website.


7. Que devez-vous faire si vous êtes en retard au point d’embarquement?

You will have to join the group by your own means and at your own expense.


8. Est-ce qu'il y a du stationnement disponible au point d'embarquement?

Pour les passagers au départ de Montréal, il y a un stationnement intérieur dans la Place Alexis Nihon à côté du point d'embarquement. Le coût du stationnement est de 7.50$ par jour durant la fin de semaine et de 18.00$ par jour durant la semaine.  Pour plus d'informations sur le stationnement intérieur, vous pouvez visiter le site web de la Place Alexis Nihon ou nous contacter.

Pour les passagers au départ de Laval, il y a un stationnement extérieur au Carrefour 440, sans frais additionnels. Veuillez noter que vous stationnez à vos risques et que Frenzy Tours et le Carrefour 440 ne sont pas responsables des pertes, dommages ou des frais accessoires qui pourraient êtres encourus lorsque votre véhicule est dans le stationnement pour la durée du voyage.


9. Comment les places sont-elles assignées dans l’autocar?

You may choose any seat you wish at the time of boarding the bus and will have to keep it throughout the remainder of the trip.  Since the bus departs from Laval first, the passengers embarking at this location will have priority when selecting the seats in the bus.


10. Est-ce qu’il y a toujours un arrêt à la boutique hors taxes?

There will be a stop at the Duty Free Shop on all trips that consist of 3 days or more  (with exception of packages that include a holiday weekend). The stop is scheduled only when crossing the border in to the United States, not on our return back to Canada.


11. Pour un citoyen canadien, quels sont les documents nécessaires pour entrer aux États-Unis?

Canadian citizens must present one of the following valid documents to enter the United States by land:

  • A passport
  • A NEXUS card
  • A card from the program Fast and Secure Trade (FAST)
  • A driver’s license Plus (PC Plus) or an identity card Plus (CI Plus)
  • A protected certificate of Indian status

For Canadian citizens 15 years and under, proof of Canadian citizenship, such as the original or a photocopy of a birth certificate, or the original of a citizenship card will suffice. You may also refer to the Canadian Border Services Agency website for more information.


12. Pour quelqu'un qui n'est pas citoyen canadien, quels sont les documents nécessaires pour entrer aux États-Unis?

The United States does not have the same entry requirements for every country of provenance, therefore it is recommended to contact the United States Customs and Border Protection by telephone (703.526.4200 or 1.877.227.5511) or on line at https://www.cbp.gov/travel/international-visitors/frequently-asked-questions-about-visa-waiver-program-vwp-and-electronic-system-travel for more information.


13. Que faut-il savoir pour un passager de moins de 18 ans?

Any passenger under 18 years old cannot travel abroad without the presence of at least one adult. It should be noted that only an adult is entitled to make a reservation for a package. As stated by Foreign Affairs Canada, Frenzy Tours strongly recommends that children travelling abroad need to carry a consent letter proving they have permission to travel from every person with the legal right to make major decisions on their behalf, if that person is not accompanying the children on the trip.  For example, children travelling alone, with groups or with only one custodial parent should travel with a consent letter. The purpose of a consent letter is to facilitate the travel of Canadian children while preventing their wrongful removal to foreign countries.  For more information please consult the Foreign Affairs Canada website: http://www.voyage.gc.ca/preparation_information/consent-letter_lettre-consentement-eng


14. Quel est l’âge requis pour participer à un forfait de Frenzy Tours?

 5 years.


15. Quelles sont les conditions pour bénéficier d’un rabais sur un forfait?

It is necessary to be between 5 and 16 years old. There is only one reduction of this type for a passenger between 5 and 16 years accompanied by one adult.


16. L'itinéraire de base peut-il changer sans préavis?

Since the packages are prepared months in advance, Frenzy Tours reserves the right to make changes to the itinerary, the hotel or the prices without prior notice. The order of the visits and activities may also change during the tour, however the basic program will be respected. As well, the weather, road conditions or border crossings may influence the course of the trip.


17. Êtes-vous obligé de suivre le groupe une fois rendu à destination?

You are never obliged to follow the group, however if you wish to leave the group please inform the accompanying guide of your intentions. We also ask that everyone return to the hotel with the group the first night in order to check-in and place your luggage in your respective rooms.


18. En quoi consiste l'option New York en liberté?

This option is designed for those who want to visit New York without the sightseeing tours and cruises. You are free to explore the city and shop at your own pace. When choosing the ‘Free Time’ option, you will benefit from a $30 reduction on your New York package.  Therefore, this option includes the same features as any other New York package except for the following items:

  • Orientation bus tour of New York City with a bilingual tour guide (4 hours)
  • Orientation walking tour of Times Square and 5th Avenue (90 min)
  • Cruise on board the luxurious Zephyr yacht (60 minutes), to admire

the Statue of Liberty  from up close (replaced by the New York Water
Taxi in February and March for the same duration)

* This option is not available with the New York ‘Shopping’ package.


19. Comment faire pour voir un spectacle sur Broadway?

The 2 options available are:

  • You can buy your tickets on the internet before leaving Montreal Or
  • Present yourself in person at the TKTS booth in Times Square starting at 3 pm to purchase tickets to a show at a reduced price (please note that the wait can be long during weekends).

For a list of upcoming Broadway shows you may visit: newyorkcitytheatre.com


20. Si l’hôtel est situé à l’extérieur de Manhattan, est-il possible de rester en ville plus tard que le reste du groupe?

Yes you can (absolutely), however you will have to return to the hotel by your own means and at your own expense. If your hotel is located in one of New York’s boroughs (districts), you may get to the hotel by subway or take a taxi. If your hotel is located in New Jersey, you may return by taxi or take the city bus from Port Authority Bus Terminal near Times Square. Commute times range anywhere from 15 to 30 minutes and the cost is $2.00 to $3.00 US.  Your accompanying guide will distribute a schedule for public transportation.


21. Quelle est ma limite de dépense aux États-Unis?

After an absence of 48 hours or more from Canada: The personal exemption is 800$ CAN per person (including certain tobacco products and alcoholic beverages). The purchased goods must be in your possession on the time of arrival in Canada. Depending on the minimum age established by the province or the territory you are entering in Canada, you should include the following limited quantities of alcoholic beverages and  tobacco products in your personal exemption: 1.5 liter (53 imperial ounces) of wine OR 1.14 liter (40 ounces) of spirits OR a total of 1.14 liter (40 ounces) of wine and spirits OR 24 bottles or cans of 355 ml. (12 ounces) of beer or ale (maximum of 8.5 liters) as well as 200 cigarettes OR 50 cigars or cigarillos OR 200 grams (7 ounces) of manufactured tobacco OR 200 sticks of tobacco.


22. Quelle est votre politique de remboursement en cas d’annulation?

If you wish to cancel your trip, you must contact us at the office or by telephone during working hours.  Here is our cancellation policy:

  • 45 days prior to departure: We will reimburse your trip in full.
  • Between 44 and 21 days prior to departure: A fee of $100 per person will be charged.
  • Less than 20 days prior to departure: You will not be entitled to any reimbursement except from travel insurance if it was purchased. However, you may replace any person on the reservation by advising Frenzy Tours at least 48 hours before departure with the name and birth date of the new passenger.