Terms and conditions of sale

Covid-19

You are responsible for carefully reading the guidelines and instructions on the Canadian government's website regarding COVID-19 or any other pandemic in order to ensure your entry into the United States and your return to Canada. Frenzy Tours cannot be held responsible if you do not meet the conditions for entering the United States or those for returning to Canada.

Rates

The rates on the Frenzy Tours website are in Canadian dollars (CAD) and have precedence over all the other prices posted by Frenzy Tours. The rates indicated are per person. Every package posted on the website indicates what is included in the price.  Frenzy Tours reserves the right to change the price of a package or any other inherent costs, without notice. To benefit from a child rebate, it is necessary to be between 5 and 16 years old. There is only one such reduction of this type per adult.

Guaranteed departures

Frenzy Tours reserves the right to cancel any departure if the minimum number of passengers is not reached for one of its destinations. In such a case, Frenzy Tours will reimburse all costs incurred by the customer for his reservation.

Reservation

A confirmation email will be sent to you for online and telephone reservations.  For reservations made at the Frenzy Tours office, the confirmation will be given to you in person. Upon receiving of your confirmation, ensure that all information is correct; otherwise let us know as soon as possible.  Your reservation will be guaranteed only at the time of the final payment.  Frenzy Tours reserves the right to cancel any trips exceeding the number allowed, caused by a technical error on its website. In these specific cases the trip will be refunded in full or another available date will be offered to the traveler. Frenzy Tours reserves the right to apply a 5% service charge for any change to the method of payment and/or refund on credit card when made less than 45 days from the departure.

Registration

Following your reservation, you must complete the registration form received by email or in person at the Frenzy Tours office. Each person must fill out a separate form. Please fill out all the parts of the form without omitting anything. The name that you will use in the form must be the same one as the one on your passport or any other travel document which you will use.  Each registration form must be signed and needs to be handed to the group leader on the day of the tour upon entering the bus.

Confirmation and departure

During the week previous to departure, you will receive a call from the office of Frenzy Tours to confirm your departure from Laval or Montreal and the number of your bus.  It is your responsibility to locate the point of boarding and to present yourself at least 15 minutes before departure. You will have to hand over your registration form to the accompanying guide upon entering the bus.  You may then choose your seat while boarding the bus and you will have to keep the same seat throughout your trip.  Since the bus departs from Laval first, the passengers embarking at this location will have priority when selecting the seats on the bus. Frenzy Tours cannot be held responsible for any parking fees that may incur when parking your car from any point of departure.

Insurance

Frenzy Tours strongly recommends to all its customers to subscribe, at the very least, to a medical travel insurance since the Quebec medical insurance does not entirely cover the expenses outside Quebec. We offer a medical travel insurance and/or cancellation with Blue Cross. Link to the website Blue Cross
Lodging

Frenzy Tours cannot guarantee whatever room request you may have regarding bedding type.  Your request will be transmitted to the hotel; who is solely responsible for the attribution of the rooms.

Authorized luggage

Each passenger is allowed one suitcase and one piece of hand luggage. Please be advised that your suitcase, which will be placed in the cargo luggage compartment underneath the bus, will only be accessible when you arrive at the hotel. In addition, sports equipment is not allowed on the bus.

Transportation

The bus drivers are subjected to legal constraints in regards to driving hours and cannot, in no way, exceed these hours and are under penalty of heavy fines in the event of such delays for whatever may be the reason. In addition, with an aim of making sure that all the travelers can benefit from the best possible conditions during the trip, it is forbidden to smoke or consume alcohol on the bus. It should be noted moreover that the accompanying guide reserves the right to refuse boarding or to expel from the bus any person intoxicated or whose conduct is inappropriate as in cases of verbal and/or physical violence. A person who is refused from boarding or who has been expelled from the bus will not be refunded and will have to assume all related subsequent expenses.

Itinerary

Seeing as the packages have been prepared for months in advance, Frenzy Tours reserves the right to bring changes to the schedule, the hotel or the rates, without notice. The schedule of the activities may also change during the course of travel; however, the basic program will be respected. Frenzy Tours cannot be held responsible for changes made to the itinerary in the event of force majeure, i.e. an unforeseeable and/or irresistible event related, among other things, to the weather, road conditions or customs clearance.

Requirements of entry into the United States

It is your responsibility to ensure yourself to have the necessary documents in hand to enter into the United States. Canadian citizens must present one of the following valid documents to enter into the United States overland:

  • A valid passport
  • A Trusted Traveler Program card (NEXUS)
  • An enhanced driver’s license (EDL) or enhanced identification card (EIC) from a province or territory where a U.S. approved EDL/EIC program has been implemented
  • A protected certificate of Indian status

Canadian citizens 15 years and under have only to present a proof of Canadian citizenship, such as the original or a photocopy of a birth certificate, or the original of a Canadian Citizenship Card.  Canadian citizens 16 years and older must have a valid passport: https://travel.gc.ca/destinations/united-states#entryexit

*Please note that if you are not a Canadian citizen and need to apply for ESTA (Electronic System for Travel Authorization), it is mandatory to do so at least 72 hours before departure in order to have it with you when crossing the US borders.  Here is the link to apply for ESTA: https://esta.cbp.dhs.gov/esta

If you are not a Canadian citizen, it is your responsibility to inform yourself at the American customs to know the requirements of entry at 1.877.227.5511 or online at U.S. Customs and Border Protection

In case you do not observe the conditions of entry into the United States, you will have to return to Quebec by your own means and at your expense, starting from the border post.

Delays

It is your responsibility to present yourself on time for your departure and to follow the itinerary set by your accompanying guide. In the event of delay on your part, the bus will leave without you and you will then have to join the group by your own means and at your expense.

Responsibilities

You are responsible for your actions and all the damage which will result from them. Remain vigilant with your goods, Frenzy Tours is not being responsible for lost or stolen goods.

Gift Cards

A gift card can only be used to make a new reservation with Frenzy Tours and cannot be applied to a reservation that has already been finalized. A Frenzy Tours gift card does not expire. A gift card can neither be refunded, completely or in part, nor can it be compensated in the event of loss. If a gift card is not entirely used, the amount remaining could be used for a future reservation.

Photos/videos

By traveling with Frenzy Tours, you authorize the use of photos/videos that may be taken by our staff during the trip for specific purposes of use and publication on social media or other corporate documents. You must notify Frenzy Tours formally if you refuse to appear in the aforementioned publications.

Policy of reimbursement in the event of a cancellation

If you want to cancel your trip, you must contact us at the office or by telephone during working hours. Here’s our policy for refunds:
- 45 days before departure: We will entirely reimburse you.
- Between 44 and 21 days before the departure: We will charge you a 150$ fee per person.
- Less than 20 days before departure: You will not be entitled to any reimbursement except by means of the travel insurance that you will have subscribed to. You may however have yourself replaced by giving notice to Frenzy Tours at least 48 hours before departure with the name of the new passenger and his/her date of birth.

Special Assistance

Any medical or other condition requiring special care or assistance should be reported to Frenzy Tours agents prior to completing your booking. In such cases, the client must provide a medical certificate authorizing him to travel.
For security purposes and not being able to guarantee access to specialized services; Frenzy Tours reserves the right to refuse applicants unfit to travel.

Any medical or other condition requiring special care or assistance should be reported to Frenzy Tours agents prior to completing your booking. In such cases, the client must provide a medical certificate authorizing him to travel.For security purposes and not being able to guarantee access to specialized services; Frenzy Tours reserves the right to refuse applicants unfit to travel.